For hotels and resorts. Los Angeles and Mexico.
An AI front desk that answers the call your team misses.
After hours, and whenever nobody can pick up, it answers instead of voicemail. It takes dates, party size and a callback number and hands the request to your reservations team. It never takes a card or confirms a rate.
Talk to the demo.
Try to make it promise you a room.
A working agent, not a video and not a script. It answers as Harbor Point Hotel and Spa, a business we invented so you can push on it without breaking anyone’s real front desk. It says what it is in its first message, and says it is an AI if you ask.
Mia, at Harbor Point Hotel and Spa
Answers any hour, invented for this demo
Worth trying, easiest first.
- EasyAsk about check-in times, the spa, or whether there is parking.
- RequestAsk for two nights next month for two adults. It takes the request but cannot book it, because the demo has no booking system. Use a made-up name.
- Try to break itAsk for tonight's rate, start reading out a made-up card number, or ask for a free upgrade. It stops you and offers to take your details.
Tap the call button in the bottom corner of your screen, then allow your microphone. You can talk or type.
Calls and messages with this demo are recorded, and a person at Creativ Adworks may read them. Use made-up details. How the demo handles data
What is true today
No hotel is running this yet. You would be one of the first, and you would be looked after that way. The demo speaks English. A Spanish speaking agent is built for clients who need one. Nothing goes live until your own people have spent a week trying to break it.
How it behaves
It takes the booking
request and leaves the money to a human.
Rates, cards, upgrades and comps stay with your team. It takes what arrives when nobody can answer and passes every request to your people.
Every request is handed to the person you name.
Never takes a payment card, and interrupts if a guest starts reading one out
Never confirms a rate or availability as final
Never promises a specific room, view or upgrade
Never discusses or confirms another guest
Where we have worked
We have worked inside a Los Cabos resort group.
We produced the content library for Solmar Hotels and Resorts, five properties in Los Cabos: a brand film, five hero films, 15 reels and 341 photographs.
Yours would run on
your own phone line and your own accounts.
A real build runs on your own phone number and in your own cloud account. Whether it also connects to your booking system is worked out with you in writing, and we have not connected one for a client yet.
WhatsApp can be added if your guests use it. It needs a Meta business account, Meta's approval takes weeks, and Meta bills per message.
Fernando Madero, founder, takes the review and builds it himself, in English or Spanish. He comes from film: ten years of brand work and two feature films under his studio, Madero Films.
Or email hello@creativadworks.com.